SCOPE AND ACCEPTANCE OF TERMS
These Terms and Conditions (“Terms”) govern all services, products, digital platforms, and training offerings provided by Accolade CertiMed Inc. (“Company,” “we,” “us,” or “our”), operating via www.accolade-cert.com, including but not limited to:
- Training Services: Public, in-house, virtual instructor-led (VILT), e-learning, and classroom-based training courses, certification preparation modules, and examination programs.
- Management System Certification & Assessment Services: ISO management system certification audits, technical reviews, gap analyses, and surveillance evaluations (e.g., ISO 9001, ISO 14001, ISO 22000, ISO 45001, ISO/IEC 27001).
☐ By enrolling in a training program, purchasing a service, or engaging our certification services, clients, organizational representatives, and individual learners (“Client,” “Learner,” or “you”) agree to be bound by these Terms.
1. BOOKING, REGISTRATION, AND PAYMENT
1.1 Training Services
- Course registration is formally confirmed only upon receipt of full payment or execution of an authorized corporate purchase order/booking agreement.
- All fees must be settled prior to the course commencement date, unless alternative credit terms have been agreed upon in writing by an authorized representative of Accolade CertiMed Inc.
1.2 Certification & Conformity Assessment Services
- Certification audits and technical assessments commence only after signed acceptance of the commercial proposal/contract and receipt of full or initial installment payments as stipulated in the agreement.
- Invoices must be paid in full within the specific credit window (e.g., Net 30) defined in the service contract. Late payments may be subject to interest charges permitted under New York state law.
2. CANCELLATIONS, TRANSFERS, AND REFUNDS
2.1 Training Services
- Standard Cancellations: Written cancellation notices received at least fourteen (14) business days prior to the scheduled course start date are eligible for a full refund (less non-refundable third-party administrative or payment processing fees) or a one-time session transfer.
- Late Cancellations: Cancellations made fewer than fourteen (14) business days prior to the course start date are non-refundable.
- Mutual Agreement: If any training is rescheduled by the organizer and the new schedule is not acceptable by the participant then the organizer will refund the payment or reserve the payment for future training courses.
- Transfers: Course transfer requests are subject to seat availability and must be requested in writing.
- Course Bundles & E-Learning Modules: If a Client or Learner has accessed, downloaded, or attended any portion of a course bundle or online learning module, the entire order becomes strictly non-refundable regardless of the cancellation date.
- Issuance of Certificate: Accolade CertiMed Inc. requires at least 15 business days to issues certificate for virtual and classroom training courses.
2.2 Certification & Audit Services
- Audit Cancellations & Rescheduling: Written notice of cancellation or date modification for certification audits must be received at least fifteen (15) business days prior to the scheduled start date. Late cancellations or client-caused postponements within 15 business days may incur postponement penalties or lost auditor day fees.
- Mutual Agreement: All audit reschedulings are subject to technical auditor availability and mutual written consent.
3. LEARNER AND CLIENT CONDUCT
- Participants, course delegates, and client representatives must maintain a professional, respectful, and non-disruptive demeanor during all virtual training sessions, classroom environments, and audit encounters.
- Accolade CertiMed Inc. reserves the right, at its sole discretion, to remove or terminate access for any individual who exhibits harassing, discriminatory, unsafe, or disruptive conduct, without refund or financial liability.
4. CONFIDENTIALITY AND PROPRIETARY INFORMATION
- All proprietary business details, operational documentation, and personal information shared with Accolade CertiMed Inc. will be treated with strict commercial confidentiality.
- Audit findings, evaluation reports, and certification records are maintained securely and disclosed only as necessary to accreditation bodies (e.g., Exemplar Global, ANAB), regulatory authorities, or as required by court order or law.
5. INTELLECTUAL PROPERTY AND USE OF MATERIALS
- Training Content: All course manuals, slide presentations, exam materials, digital credentials, and training resources are the exclusive intellectual property of Accolade CertiMed Inc. or its licensors. Content is licensed strictly for individual, non-transferable use. Reproduction, redistribution, recording, or commercial exploitation without prior written consent is strictly prohibited.
- Audit Documentation: Audit reports, checklists, and related documentation generated by Accolade CertiMed Inc. remain the intellectual property of the Company and may not be altered or redistributed outside the client's internal compliance scope without prior written authorization.
6. CERTIFICATION VALIDITY AND MAINTENANCE
- Maintenance Obligations: Management System certifications issued or processed by Accolade CertiMed Inc. remain valid contingent upon full client compliance with ongoing surveillance audit schedules, recertification evaluations, timely settlement of fees, and closure of nonconformities.
- Suspension & Withdrawal: Certifications may be suspended, reduced, or revoked in instances of breach of contract, failure to undergo scheduled surveillance audits, unresolved major nonconformities, or misrepresentation of certification marks.
7. APPEALS AND COMPLAINTS
- Right to Appeal: Clients and learners have the right to file formal complaints or appeals regarding training delivery, examination outcomes, audit findings, or certification decisions.
- Procedure: All grievances are processed systematically in accordance with Accolade CertiMed Inc.’s documented, impartial Appeals and Complaints Procedure. Details are available upon request.
8. LIMITATION OF LIABILITY & DISCLAIMER OF WARRANTIES
8.1 Disclaimer
Except as expressly provided herein, all training, course materials, and certification services are provided on an "as-is" and "as-available" basis without warranties of any kind, either express or implied, including fitness for a particular purpose.
8.2 Cap on Liability
To the maximum extent permitted by applicable law, Accolade CertiMed Inc., its officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including loss of profits, business disruption, or loss of data) arising out of or related to our services. The aggregate liability of Accolade CertiMed Inc. for any direct claims shall not exceed the actual monetary amount paid by the Client for the specific training or certification service giving rise to the claim.
9. DATA PROTECTION AND PRIVACY
- Data Compliance: Accolade CertiMed Inc. respects your privacy and processes personal information in accordance with applicable United States state and federal privacy standards.
- Data Sharing: Personal and professional information is shared only with accreditation bodies, certificate registries, examination providers, and legal entities when strictly required for certification issuance, accreditation validation, or legal compliance.
10. REFUNDS AND CREDIT POLICY
- Accolade Credit Balance (Store Credit): Approved refunds or transfer balances are primarily credited to the Learner's or Client’s account ("Accolade Credit Balance") for application toward future courses, audits, or services provided by Accolade CertiMed Inc.
- Credit Expiration: Accolade Credit Balances remain active for twelve (12) months from the date of issuance, are non-transferable, and carry no cash surrender value.
- Original Payment Source Returns: Reversals directly to the original credit card, bank account, or payment gateway account are restricted to extraordinary circumstances, such as event cancellation initiated by Accolade CertiMed Inc. or administrative processing errors made by the Company.
- Fee Deductions: Any applicable merchant account, credit card processing fees, foreign exchange charges, or wire transfer fees incurred during refund processing will be deducted from the total refund amount.
11. GOVERNING LAW AND JURISDICTION
These Terms, and any disputes or claims arising out of or in connection with them or their subject matter, shall be governed by, construed, and enforced in accordance with the laws of the State of New York, United States of America, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms or our services shall be instituted exclusively in the federal or state courts located in New York, and each party irrevocably submits to the jurisdiction of such courts.
CONTACT INFORMATION
For questions regarding these Terms and Conditions, please contact us at:
Accolade CertiMed Inc.
Website: www.accolade-cert.com
Email: info@accolade-cert.com, accolade.trn@gmail.com |
